Frequently asked questions

We offer customer-driven services, based on client needs. To name a few services, we provide: • Client-driven products, services, and performance; • Custom, build-by-design products; • Global production and project management; • Architectural CAD estimates and engineered shop drawings; • Precision engineering of high-quality, logistics-based products that meet all applicable construction standards and design specifications; • Cutting-edge manufacturing, both crafted and automated; • Hotel and hospitality, commercial multi-family, and mixed-use building industries; • Both large and smaller turnkey OFCI/FF&E casework packages • New builds and renovations; • Worry-free installation; • Consistent, precisely engineered project trackers and quality control management reports; • Focused management of product workmanship and quality; budgets; deadlines; delivery; and customer service; and expertise in sourcing needs provided.

Our “can-do” philosophy of making our clients’ vision come to life is a particularly attractive selling point for our company. We put priority on: • Product quality and appeal, including top-notch materials and precision manufacturing; • Customer-driven design and management; • Adherence to budget and deadlines; • Competitive prices; • Transportation options; • Reliability; • Consistent, transparent project monitoring and reporting; • Premium product warranty; and ongoing customer communication and favorable client relationships.

Both craft and automation are used in manufacturing our products, based on type of product, design, budget, and completion deadlines. The combination of craft and automation produces high-quality products that give us options for competitive pricing and turnaround. In the manufacturing process, factories use: • Hand-crafted hardwood and veneers; • Machine-clad panel veneers and high/low-pressure laminates laid to premium substrates; automated saws, CNC, and cabinet assembly for machining, fabrication, and finishing; • Finishing chambers for premium stain and metal finishes; • Mortise and tenon, dovetail, finger-joint rabbet, double-dowel, pocket-screw, and biscuit joinery, depending on the function and desired appearance of the product; and automated packaging and boxing.

Available materials include a wide variety of high-quality options, suitable for both aesthetic and functional needs. These materials include: • All species and cuts of solid wood • Live edge wood • Veneers • Laminates (HPL) and melamines (LPL) • Thermofoil • Concrete • Engineered quartz, granite, and marble • Solid surface materials • Metals such as stainless steel, iron, aluminum, brass, and copper • Glass, acrylic, and resin • Vinyl and vacuum-formed plastics Standard substrates offered include: • C-Birch Plycore • NAUF MDF • MedEx Particleboard (PB) These options allow for complete customization to meet each project's unique design and performance specifications.

After the routine acceptance of our RFQ and approved contracts, clients provide final ID drawings, specifications, sketches, design-intent images, or renderings/schematics for production. Our team then develops detailed shop drawings for client review and approval. Revisions are included as part of this process to ensure full alignment with the client’s vision before production begins.

All of our finishes are commercial grade and tailored to meet the demands of high-use environments. We offer color matching for any specified selection across wood, metal, stone, and plastics. Additionally, we assist clients in selecting the most suitable coating and finish based on their project needs. Standard finishes include: • Wood finishes: Catalyzed lacquer, conversion varnish, polyurethane, water-based, UV, and marine coatings • High-use wood applications: PU topcoat with sanding sealants for added durability • Metal finishes: Powder-coated, brushed, and painted finishes, chrome, copper, or brass plating • Premium metal finish: PVD finishing using 304 or 204 stainless steel for enhanced performance and aesthetics

We are not limited to any style, since we provide custom-manufactured products. Work Logics offers all types, based on client design and material choices.

Absolutely. We manufacture a wide range of custom-upholstered products, including: • Headboards • Platform bed bases • All types of chairs, including lounge chairs • Sofas and benches • Banquettes and cushions • Throw pillows • Upholstered casegoods, doors, and drawer fronts These examples reflect our flexibility in meeting unique design and comfort requirements across hospitality and commercial projects.

Yes, we provide finish samples and engineered shop drawings, free of charge.

Production lead time is 10 to 12 weeks, upon shop drawing approval, finish sample submittals, and deposit. Model room lead time is 6 to 8 weeks, upon shop drawing approval, finish sample submittals, and deposit.

Typically, RFQs require 5 to 10 business days to estimate, complete, and return, depending on the complexity of the project.

• We utilize our Global Logistics Teams for all ocean, air, and land shipments to determine and manage the best shipping options. • Shipping is FOB factory (Vietnam/Southern Asia and USA) to entry port, suggested based on project location. • Inland trucking is available through our third-party logistics partners using tractors and trailers, or via client-provided contract carriers. • Clients also have the option for pick-up and transfer at the port, or pick-up directly from our USA factory. • Automated packaging and boxing options include: • Wood crating • Blanket wrapping • Three-ply corrugated boxing with closed-cell foam • All shipments are palletized • White-glove installation is available upon request, including unloading and staging.

We welcome all projects.

• Our casegoods and upholstered goods include a five-year warranty. • The warranty covers all products as free and clear from defects in material, workmanship, and construction.

• A 50% deposit is required upon our receipt of the client’s purchase order and issuance of our pro forma invoice. • The remaining 50% balance is due prior to shipment and receipt of goods.

• We are committed to the conscientious use of sustainable resources. • Our manufacturers take several eco-friendly actions, including: • Re-using paper • Supplying three-ply corrugated cardboard for packaging • Using wood scraps for pallet construction

All items we fabricate and produce are fully customized to meet each client's specific requirements. A selection of completed projects is available for viewing on our website, which is updated regularly with new examples.